**Cancellation Policy**

Any lesson that is canceled within 48 hours of the day of the lesson and/or no shows for lessons that have been confirmed, will be charged in full. 

Please let us know if you choose to cancel by forwarding via e-mail a copy of your reservation report and the dates/times/classes and student information of the cancelation to: CustomerService@QuecheeSkiSchool.com .

Service Charges

Any change in lesson reservations will incur a $20 service charge. 

Here at Quechee Ski and Sports School we  have been humbled by the sheer number of requests for our lessons and wish that we could accommodate everyone’s original requests. 

Our most popular programs and times fill up fast, often before December!

Due to this in the recent past we have made accommodations, policy and procedural changes, hired staff, created logistic plans to keep congestion low on the hill and worked through cancellations that have allowed for changes to happen for families, as well as kept up with a waitlist of more than 30+ people on some days for some programs, that needed to occur before the ability for your family to make changes could occur.

The change fee is $20 per change and helps us mitigate but not alleviate, the costs associated with keeping up with all of the moving pieces and the planning of our staff and instructors.

If you answered yes to we will take any available lesson on the days we want so my student can have lessons, we do our utmost best to accommodate every one by adding your family to what is open on the day of your request, in lieu of saying “I’m sorry we are full and not able to accommodate your request”.

This way you were able to plan knowing your family has spots even if it was not what you originally requested.

If you are placed on a waitlist and moved off of that, we too will need to charge for the same reasoning.

I hope this helps in understanding our policies.

Thank you for your interest in lessons with us! We look forward to seeing you on the hill soon! 

• Nancy (Director) and the QSSS team

Sick Policy

If the participant is sick or has symptoms, the Ski School will give credit for the lesson to be used sometime this season as long as we are notified by 7:15am the day of the lesson.

Priority access to the Ski School will be given to Members of Quechee Club, Member Family Guests Starting on October 20, 24, then opens to season pass holders on November 3rd then open to all starting November 9th. For priority access members please request reservations prior to November 3rd, 2024.

Additional capacity will be based on availability.  Quechee Ski and Sports School operates on a first come first serve basis.

Weather

We know that weather and snow conditions vary, but if the resort is open for skiing/riding we will be providing lesssons as scheduled and you will be charged fully for cancellations or assessed the change fee if moved to another time prior to the 48 hour cancellation period, due to these eventss. On the off chance that Ski Quechee is closed, or QS&SS deems the weather too harmful we will make those announcements on our website, and social media pages, and charges will not be incurred.

The Ski School reserves the right to cancel lessons for any reason, including but not limited to changes in the State of Vermont's operation guidance, instructor availability or extreme weather. Please monitor our facebook and instagram pages for current updates.

Reservations

This year, QSSS will be accepting reservation requests online only. 

All reservations will be made in the order in which they were received. We fill up fast so please plan to register early for preferred availability. Please indicate if you are willing to be added to the next available lesson the day you are attending,  if the times you requested are not available,  based on the first come first serve policy, if you indicate that you will take other options if your preferred time is unavailable, we will fit you in. Otherwise you will be added to our wait list.

Please give us 5 business days to process your reservation requests. An email confirmation will be sent out to you. This email will state either you were able to get into all of your desired lessons or show times that we had to change based on your willingness to take other times if they are available the day you desire.